Client Care and Audit Manager
Nicky is Clinical Nurse Specialist at Pilkington Shaw. Bringing with her over 20 years experience working as a qualified Registered General Nurse for the NHS. Nicky is on hand to discuss with clients any clinical aspects of their case, liaising with multi-disciplinary team members; from hospitals, GP’s, medical agencies & medical assessors to case handlers, solicitors and clients.
Nicky also conducts independent case audits, maintaining best practice and identifying opportunities to improve the service Pilkington Shaw provides. Making the client journey as supportive and personable as possible.
When not working, being Mum to 4 children keeps Nicky on her toes. ‘There’s never a dull moment, if I’m not covered from head to toe in face paints and glitter I love interior design, much to my husband’s frustration. To relax I love great meals out and drinks with my husband and friends, long beach walks with our two dogs and silence, which as you can imagine is a rare occurrence.’
Get to know Nicky
Early/Late/Right on time
If you could have fifteen minutes with anyone, who would it be?
Three words you can’t go a day without saying
Don’t worry, No Problem, Cuppa?
Describe your role to a young child
I look after people, I want to help them feel like we will take care of them and do the best for them. I answer any questions they have about conditions or injuries they have and then I help to try and solve their problems.