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Lacey O’Donnell

Initial Enquiry Department Manager

Lacey joined Pilkington Shaw in 2016, having worked in the legal industry for 5 years.

With Lacey’s background and experience in RTA claims she quickly progressed to the new claims team department manager.

Lacey is in her first year studying at The Law Academy to become a qualified chartered legal executive and hopes to progress to become a fully qualified solicitor. As part of her development, Lacey is gaining experience as a fee earner with a workload of personal injury cases.

Lacey manages all new claims, allocating work to the team and providing one-on-one feedback to ensure all department procedures are being followed and identifying any training issues.

‘I enjoy the variety of challenges that I face daily. Since joining Pilkington Shaw, I have received lots of support and personal development opportunities and I am now able to pass that on to the team.’

Get To Know Lacey:



Early/Late/Right on time


If you could have fifteen minutes with a famous person who would it be and why

Amal Clooney, to gain her knowledge of human rights.

Three words you can’t go a day without saying

I’m starving, How many sins are in that?, Who’s round is it? (for hot drinks not for a gin).

In one sentence how would you describe your role to a young child

To help people who get injured in an accident.

Meet the Rest of the Team

Rebecca Dixon

Personal Injury Department Head

Peri Mornington

Solicitor Cavity Wall Department

Jack Clancy

Legal Cashier

Elizabeth Simpson Finlay

HR Advisor

Katie Aitken

Business Operations Manager

Mike Pilkington

Legal Director