Cavity Wall Insulation Solicitors & Compensation Claims

Not all homes are suitable to have Cavity Wall Insulation fitted, and If you have had cavity wall insulation, it may have been installed incorrectly.

You could claim compensation for damage caused to your home, loss of value to your property, and for illness arising from the cavity wall being incorrectly installed.

If you have had cavity wall insulation installed and since then noticed issues with any of the following, you may be entitled to compensation:

  • Condensation on the inside of your windows
  • Internal damp and mould
  • Peeling plaster or wallpaper
  • Drafts and cold areas in the house

Even if you haven’t yet experienced problems it is worth speaking to our legal team as your home may be at risk of problems in the future and may have suffered a loss in value as a result of the insulation.

How do I know if I can make a claim?

The legal experts at Pilkington Shaw are experienced in dealing with cavity wall insulation claims and can arrange a no-cost, no-obligation survey carried out by an experienced Loss Adjuster, to see if your insulation is doing its job or whether it is damaging your property. We will discuss the circumstances of your case and whether you will be able to make a successful claim.

If you wish to proceed we may be able to act for you on a ‘No Win No Fee Basis'.

Can I claim compensation for defective cavity wall insulation?

If cavity wall insulation has been installed in your home and you are suffering from damp or damage you may be able to make a claim.

What are the signs of defective cavity wall insulation?

Signs of defective insulation can include damp patches or peeling wall paper, condensation on windows and walls, mould and mildew, unfilled drill holes, visible or loose insulation beads.

How do I know if damp is due to my cavity wall insulation?

Damp usually appears within 12- 24 months of the cavity wall insulation being installed but it can also appear years later so many people may not associate their damp with their cavity wall insulation. We will instruct a RICS Chartered Surveyor to investigate if the damp in your property is caused by the cavity wall insulation.

What makes the cavity wall insulation defective?

Some properties are simply not suitable to receive insulation including concrete or wooden frame properties. The exposure of a property to wind driven rain, for example in coastal regions, means that some products are not suitable at all depending upon the external finish of the property. Even if your property was suitable, it may be that the insulation has not been installed correctly, this can include but is not limited to;-

• Failing to repair damaged brickwork prior to installing;
• Failing to clear the cavity of debris prior to installing;
• Failing to ensure an active damp proof course is in place;
• Failing to fill the cavity properly leading to voids in the insulation;
• Leaving walls unfilled, particularly hard to reach areas.

Should I make the claim via the Cavity Insulation Guarantee Agency (CIGA)?

Most property owners are issued with a 25 year Cavity Insulation Guarantee Agency certificate following completion of the install. It is possible to make a claim under the guarantee however; the guarantee only covers the costs of extraction. You will not receive compensation for remedial works or compensation for the loss of enjoyment of your home.

What information do I need to make the claim?

You must know the date of the install and the name of the installer. This information can be found on your CIGA Certificate. If you do not have one, you should contact CIGA by telephone on 01525 853 300 or by email on info@ciga.co.uk to request a duplicate copy. This is simple process and usually free of charge.

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